Front Of House Manager

Front Of House Manager

Position: Front Of House Manager

  • Salary Details on Application
  • Full Time
  • Overtime
  • Weekend availability


Errol’s Bowness is a new cocktail and champagne lounge with small plates food offering in a former bank in the heart of Bowness.

It is owned and operated by Lakes Luxury Club. It’s associated with accommodation in the form of two aparthotels one in the same building some in Windermere.

The business is high end contemporary luxurious environment which is both inviting relaxing but in a boutique environment that oozes sophistication. Still with the VIP area of the old vault it’s a magnificent jewel in the food quarter of Bowness.

Job summary

As Front of House Manager, you are ultimately responsible for all customer experiences with any aspect of the business.

The successful candidate will be responsible for overseeing the daily operations of the front of house, including customer service, staff scheduling, and maintenance of the restaurant and hosting events management of external housekeeping. The ideal candidate will have excellent communication and organisational skills, a commitment to customer satisfaction, and a passion for hospitality.


  • Hosting to the highest calibre and ensuring that all team members working in the department maintain a high level of hospitality at all times to all guests.
  • Guest experience and revenue management
  • Managing all recruitment, selection, onboarding and induction for team members working within the department
  • Train and develop front of house staff.
  • Ensure compliance with health and safety regulations.
  • Maintain accurate records of all transactions.
  • Develop strategies to increase member loyalty and repeat business.
  • Manage the daily operations of the front of house area.
  • Monitoring and analysing financial performance, including sales, costs, and profitability.
  • Resolving customer complaints and ensuring that guest feedback is addressed promptly.
  • Ensuring compliance with all health and safety regulations and company policies.

Working alongside the Head Chef you will be liaising with suppliers and having an influence on all aspects including marketing we need an idea’s person to help drive the business forward.

Skills and Competencies:

  • Strong organisational and time management skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent customer service skills and a focus on guest satisfaction.
  • Proficient with IT solutions such as Microsoft Office, Google Workspace, ResDairy and hospitality POS systems.
  • Knowledge of health and safety regulations and food handling procedures.

What we can offer you in return:

  • Up to £salary as discussed on application, paid overtime, over 45 hours, for salaried staff
  • Staff Uniform
  • Bonus performance related
  • Fuel expense account
  • Career progression – Accredited compliance training, Hospitality specific online training platform possible share options for ownership
  • Staff meals for all staff whilst on Duty
  • Regular division of gratuities
  • Pension scheme
  • Working in supportive teams of hospitality professionals
  • Yearly staff appreciation awards hosted by the Directors.
  • Outstanding employee of the quarter award
  • Refer a friend scheme to earn up to £500 recruitment!
  • Monthly staff prize draws
  • 28+ days holidays increasing by one day every year after 5 years up to 33 years.
  • Plus, off for your birthday
  • Annual salary reviews on all positions

To apply send your CV to